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Wednesday, November 22, 2017 | MANILA, PHILIPPINES
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Date posted: Friday, December 11, 2015 | Manila, Philippines

Community, Business and Social Services

BPO industry sustains growth

BUSINESS process outsourcing (BPO) was among last year’s outperformers in the community, business and social services sector, as the industry sustained its double-digit growth and breached a million jobs.

Accenture, Inc. maintained its place as the top-grossing BPO firm in the Top 1000 Corporations. With its 35,000-strong work force in the Philippines, the company grossed P33.09 billion, up 2% year on year, for a fourth straight year of expansion.

The BPO industry in 2014 grew almost 16% in revenue while jobs hit over a million for the first time. Manila last year overtook Mumbai as the second most preferred outsourcing destination, based on Tholons, Inc., an international investment advisory firm.

The industry helped push up the entire community, business and social services sector’s gross value added by 3.3% to P718.78 billion, albeit slower than the 5.2% increase in 2013.

This year’s Top 1000 Corporations includes 79 companies from the community, business and social services sector. The top-grosser remains fastfood operator Jollibee Foods Corp., which posted gross revenue of P41.63 billion, or 7% higher year on year, landing the company on the 33rd spot in this year’s ranking.

The second top-grossing company in the sector was Travellers International Hotel Group, Inc., which landed on the 55th spot, having made P29.21 billion in gross revenue, down 5.9% from the previous year. Bloomberry Resorts and Hotels, Inc. followed on 71st spot, raking in P23.146 billion in revenue.

Universities as a group grossed a combined P10.05 billion, up by 9.0%. Far Eastern University, Inc. grew its revenue by 5.0% to P2.71 billion and was the highest earner among the five schools on the Top 1000 list. -- Christine Joyce S. Castañeda

*Send e-mail to Christine at cscastaneda@bworldonline.com or follow her on Twitter @cjscastaneda.

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